Terms of service

The service

StickyDM automates replies to Instagram comments, story replies and direct messages for Instagram professional (Business or Creator) accounts, and provides an inbox, contacts, link tracking, link-in-bio pages and related features. We may change or improve features over time.

Your account

• You must be at least 18 and able to form a binding contract.
• Keep your sign-in secure. You are responsible for activity in your account.
• You may only connect Instagram accounts that you own or are authorised to manage.

Acceptable use

You agree not to use StickyDM to:

• send spam, misleading, harassing or unlawful messages;
• break Instagram's Terms of Use, Community Guidelines, or Meta's Platform Terms and messaging policies;
• collect personal data without a lawful basis, or contact people who asked you not to;
• try to get around the messaging limits we enforce, reverse-engineer the service, or interfere with its security or other customers.

We may pause automations or suspend accounts that put other users, Instagram accounts or the service at risk.

Instagram and Meta

StickyDM works through Meta's official APIs. Meta may change, limit or withdraw those APIs, and Instagram may restrict accounts under its own policies. We enforce Meta's published messaging rules, but we cannot control Meta's decisions and are not responsible for them. StickyDM is not affiliated with or endorsed by Meta.

Your content and data

You keep all rights to your content, messages, contacts and leads. You give us permission to process them only to provide the service, as described in our privacy policy. For data about the people who message your account, you are the controller and we process it on your behalf.

AI replies

If you enable AI replies, responses are generated from the knowledge you provide. You are responsible for that knowledge and for reviewing how the AI answers. Every AI reply is logged so you can check it, and you can switch AI off at any time.

Plans, billing and cancellation

• Paid plans are billed in advance, monthly or annually, in USD or INR. Prices are shown on our pricing page and may change with 30 days' notice.
• You can cancel any time in Settings. You keep access until the end of the paid period. We do not refund partial periods, except where the law requires it.
• The Free plan has usage limits shown on the pricing page. When you reach them, automated sending pauses until the next month or until you upgrade.
• Prices exclude taxes, which are added where applicable.

Availability

We work hard to keep StickyDM available, but the service is provided “as is” and may sometimes be interrupted, for example for maintenance or because Instagram limits sending. Automations may pause to comply with Instagram's rate limits.

Limitation of liability

To the extent the law allows, StickyDM is not liable for indirect, incidental or consequential losses, lost profits or lost data, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Termination

You can stop using StickyDM at any time, delete your data in Settings → Danger zone, or email us to delete your account. We may suspend or end your access if you materially break these terms. On termination we delete your data as described in the privacy policy.

Changes

We may update these terms. For material changes, we will notify you before they take effect. Continuing to use the service after that means you accept the new terms.

Governing law

These terms are governed by the laws of India, and the courts at Ayodhya, Uttar Pradesh have jurisdiction, unless your local law requires otherwise.

Contact

Questions about these terms: support@stickydm.com.