Data deletion
You can delete the data StickyDM holds about your Instagram account at any time, in any of the three ways below. Deletion is permanent.
Remove StickyDM from Instagram
In the Instagram app, go to Settings and activity → Website permissions → Apps and websites, find StickyDM and remove it. Instagram then notifies us and we delete your connected account and everything processed through it: contacts, conversations, messages, automations, leads and analytics. Instagram shows you a confirmation code you can check on this page.
Delete it in StickyDM
- To delete your contacts, conversations, leads and results: Settings → Danger zone → Delete your data. Your automations and connected Instagram accounts are kept.
- Disconnecting an account (Settings → Instagram → Disconnect) only stops sending. It does not delete data. To delete everything, including your connected accounts and automations, remove StickyDM from Instagram as above, or email us.
Email us
Send a request to support@stickydm.com from the email address you use for StickyDM, and tell us which Instagram account it is about. We confirm and complete deletion within 30 days.
If you messaged a business that uses StickyDM
The business that runs the Instagram account is in control of that conversation. Ask them to delete your data, or email support@stickydm.com with your Instagram username and the account you messaged, and we will help them action it.
More detail is in our privacy policy.